Setup New Service

All new services initial/start dates are the next working day for requests prior to 4 p.m. Monday through Thursday, and prior to 11 a.m. on Fridays. The City offers “same day service” only upon customer request prior to 1 p.m. Monday through Thursday working days with no fee.

All “same day service customer’s requests after 1 p.m. Monday through Thursday working days and all day Friday are subject to $50 fee.

A commercial deposit is based on three months’ service charge for a like and similar commercial customer. Deposits are subject to review for the purpose of reducing or increasing the amount of the deposit for reasonable cause. These deposits may be made in the form of a surety bond, no less than $10,000, guaranteeing payment in lieu of a cash deposit.

Such a bond must be made by a financial institution or insurance carrier approved by the director of finance. Deposits made by bond shall be made within thirty days after service start-up. If bond has not been furnished to the utility billing department by the end of 30 days, a cash deposit equaling three months, estimated usage will be required to maintain service.

Temporary service for a major construction job will require a $2,000 deposit paid upon start of service for a 3-inch fire hydrant/construction meter and fittings. Monthly, the contractor is required to report the meter readings to our office.

Contractors not submitting the monthly meter readings for a period of three months or longer may be subject to forfeiture of their deposit at the discretion of the director of finance. A monthly, flat rate fire hydrant rental fee of $50 will be charged to utilize city-owned temporary fire hydrant for construction. Should the customer utilize the meter less than 30 days, the fee will not be pro-rated.